Delete your MaxiMoney account and data

To ask for deletion

Write to support@maximoney.in from the app (Profile, then Help & grievance) or from any e-mail address, and give the mobile number you signed in with. We text a code to that number to check it is you. Once you send it back, your account is closed at once and you are signed out. 30 days later, everything listed below is deleted. After that you can sign up again with the same number, as a new customer.

Closing your account in the app

In the app, tap your initials, then Close my account, type your full name and tick the box. This ends every consent you gave, except your agreement to our Terms and Privacy Policy, and signs you out. Nothing is erased. Our relationship managers can open your credit report and tax record for 180 days from the day you close, and your requests no longer once you close. The documents you uploaded are open to them for those same 180 days. After the 180 days our customer team keeps a summary. It all stays held until you ask us to erase it. To erase it, write to us as above.

What is deleted, 30 days after you ask

• Your name, PAN, date of birth, gender, e-mail and mobile number.
• Your credit report, your tax record and the figures read from them.
• The documents you uploaded for a loan request, each file as you uploaded it.
• Your answers about your loans and your home, and your reports.
• Your requests to our team and your rate-drop alerts. These also go on their own, once our hold ends: alerts 180 days after you set them, and requests when you close your account, or after 180 days, whichever comes first.
• What our customer team holds about you.

What we keep

• Payment records, for eight years after the end of the financial year you paid in, because the law requires it. Then we delete them. Your name and number come off them.
• Proof of the consents you gave, as a record of what you agreed to. Deleting the account ends every one still running.
• The record of what was done with your data, for at least two years. It holds none of your figures.
• A note that a credit report or tax record was obtained for you: its date and reference, none of its content.
• Backups, for up to seven days.